Check-in/out instructions for patients (updated 4/22/2021)

 We look forward to your next visit to our office! Please note that the below protocols are effective as of April 22, 2021.  We are currently seeing patients at both our Upper Arlington location (map link) located at 3404 Riverside Drive and our West Broad Street location (map link) located at 5249 West Broad Street.  Please check your text message reminders or call us (614-878-7887) to confirm the location of your appointment.

BEFORE YOU LEAVE YOUR HOME: 

• Please brush your teeth and/or braces thoroughly.  Our toothbrush station remains closed due to COVID-19 precautions.
• Please use the restroom if necessary
• Don't forget to bring your retainer or removable appliance (if you have one)

ONCE YOU ARRIVE AT OUR OFFICE:

• Please enter the building no more than five minutes prior to your scheduled appointment time.
• No need to call prior to entering the building, please come in and let the front desk know you have arrived.
• Masks must be worn by everyone entering our office.  We will advise patients when it is appropriate to remove their mask for treatment.  
• Automatic hand sanitizer dispensers have been placed inside the front entrance to both of our office locations.  We ask all visitors to please sanitize your hands upon entering the office.  

PARENTS AND VISITORS:

• We are currently welcoming and encouraging one parent/guardian per patient age 18 and younger to accompany patients during their appointment.  
• Depending on clinic space we may ask parents/guardians to wait in our reception area during the appointment in order to maintain social distancing.
• We are hopeful we can safely welcome additional guests soon to our practice and play areas.  Until then, we kindly ask siblings, friends, and additional family members to wait in their car or at our outside table areas during appointments.  

SCHEDULING FUTURE APPOINTMENTS:

• While in the office, we ask each parent/guardian or patient to please schedule the next visit prior to leaving our office.  
• If parent/guardian is waiting in their vehicle, please call 614-878-7887 once your child is finished with their appointment to schedule the next appointment.  
• If possible, please schedule the next appointment prior to leaving our parking lot; this will help you get the appointment time you prefer during the timeframe Dr. Wade has recommended.   

PAYMENTS:

• On-premises payments can be made at any time via phone or at our reception desk.  Payment can also be done anytime via our website.

Thank you for your continued patience, cooperation and support of our practice.

The Wade Orthodontics Team

 

COVID-19 Safety Measures: What to expect when you visit Wade Orthodontics

Dear Wade Orthodontics Patients and Families,

As we begin to re-open our practice after COVID-19 closure, we would like to make you aware of some changes to expect when you return to our office. The safety of our patients and our team is our #1 priority, and is the reason for all of the changes and policies listed below. For our current patients, we look forward to seeing you back at Wade Orthodontics, and for new patients, we look forward to meeting you!

 

CHANGES WE ARE MAKING TO KEEP YOU AND YOUR FAMILY SAFE:

 

-All of our team members will be wearing masks at all times, even our administrative team members who are not directly involved in patient care.

-Changes to the physical space in the office will include: 1) clear barriers at the front desk and other areas to allow for social distancing  2) our kids' play area will be closed and the reception room chairs will be much fewer in number and widely-spaced  3) the toothbrushing station will be temporarily closed (we ask that all patients brush thoroughly BEFORE leaving home to come to the office  4) reception room magazines and tables will be removed and the coffee station will be closed 5) we will only be using every other dental chair to allow 10'+ of space between patients while in the office.

-There will be a one-way traffic flow for patients as they go through their appointment. Patients will enter through the front of the office, exit through the rear of the office and return to the parking area.

-Every patient will be asked standard COVID-19 screening questions upon arriving at the office, including 1) recent history of fever >100 degrees 2) recent history of cough or trouble breathing 3) confirmed or possible exposure to coronavirus within the last 14 days. Additionally, our team will be taking and logging our own temperatures every morning to screen for coronavirus infection. With safety our #1 priority, we reserve the right to reschedule any patient whom we deem poses a significant infection risk.  

 

WHAT WE ASK OF OUR PATIENTS AND THEIR FAMILIES:

-We ask for your full cooperation with all of our safety precautions, which have been put in place to maximize patient/team safety and are in compliance with the best infection-control practice recommendations of the CDC, the Ohio Department of Health, the Ohio State Dental Board and the American Association of Orthodontists. 

-Please understand that even though our office is re-opening, we will not be doing "business as usual" for some time. Safety concerns will guide every decision and policy that we make, and may at times outweigh patient wishes and/or convenience. Thank you in advance for your continued patience and flexibility as we together navigate the coronavirus pandemic.

-We strongly encourage parents/drivers to wait in their vehicle during their child's appointment. Please ensure your child knows your personal cell phone number and be prepared for us to call you to discuss screening questions, treatment progress, arrange payments and to schedule a future visit. If it is essential that you enter the building with your child, you will be required to wear a mask at all times. Adult patients are expected to come into the building unaccompanied. All patients are free to wear a mask as they enter/exit the building, but they will be asked to remove their mask during their appointment. At no time will we allow more than one accompanying family member into the office with their child; at this time we cannot allow siblings, friends or additional family members into the office.

-For new patient or treatment planning appointments, one parent should come into the building with their child, provided the parent is wearing a mask. Our new patient exam room has been set up with physical barriers to allow for social distancing. If you would like, we can arrange a FaceTime session so that another parent or family member can be involved in the new patient discussion.   

-Please ensure each patient brushes their teeth thoroughly and uses the restroom before leaving home for our office. Our toothbrushing station will be closed for safety, and we would like to minimize use of the patient restroom.  

 

WHAT WILL NOT BE DIFFERENT DURING COVID-19 PRECAUTIONS:

1) Our commitment to quality, timely treatment of our patients and our love for what we do  2) The individual care and attention you have come to expect from our Team and 3) The warm, friendly vibe of our office....we'll be smiling at you underneath our masks! 

 

Best wishes to all our patient families for continued health and safety-

Sincerely,

Dr. Andrew Wade and the Wade Orthodontics Team

Happy news! Wade Orthodontics to re-open for regular appointments starting the week of May 4th

Dr. Wade and Team are happy to announce that Wade Orthodontics will be re-opening for regular (non-emergency) patient appointments beginning the week of May 4 in response to Governor DeWine's recent lifting of COVID-19 quarantine for dental offices.

When we re-open for business, the safety of our patients and our team members will be our #1 priority as has been the case throughout the coronavirus pandemic.  So although we will re-open for business, there will be numerous new safety precautions and policies in place that will look different than before the pandemic began.  We will circulate more details about our upcoming safety procedures over the next couple of days.

We understand our patients are eager to resume treatment and we will be in contact with all of our patient families during the next few days to arrange a next visit. Due to scheduling volume, we would ask that our patients wait to be contacted rather than calling the office. 

We thank all of our patients and their families for their patience during the inconveniences of the last two months, and we ask for your continued patience as we go through the process of re-starting patient care.  In particular, we ask for strict adherence to our new safety guidelines and for flexibility in scheduling during this difficult time. 

To our cherished patients and their families: We've missed you and look forward to resuming your treatment shortly!

Best wishes for safety and health,

Dr. Andrew Wade and the Wade Orthodontics Team

NOTE: Please check our website frequently as we anticipate several new posts later this week.  

 

UPDATE: Office closure extended through April 30 due to COVID-19 precautions; emergency care available by appointment.

Dear patients, patient families and friends of Wade Orthodontics,

We hope you all are remaining safe and healthy during this difficult and unprecedented time. 

In keeping with the requests of Governor Mike DeWine, the Ohio State Dental Board and American Dental Association we are cancelling all non-emergency appointments from now thru April 30.  As soon as we are given the “ok to return to work” order from the Governor, State Dental Board, or American Dental Association, we will begin rescheduling patients for that time.  Rest assured, we understand the sense of urgency many of you are feeling to continue your treatment. We will work to get back to regular appointments as soon as possible. 

You may recall from our last message that all routine orthodontic appointments fall under the category of elective treatment, except in those cases where patients are experiencing pain due to damaged orthodontic appliances.  We will continue to answer telephones during regular business hours and provide emergency orthodontic procedures by appointment only.  Emergency care will be provided using all recommended protocols issued by the CDC. 

If you have an orthodontic emergency please call our main office number (614-878-7887) for instructions.  

The health and safety of our team and patients remains our greatest priority.  Best wishes to all of our patient families for physical and emotional wellness throughout this difficult time, and know that your friends at Wade Orthodontics are here to help in any way we can.

Dr. Andrew Wade and the Wade Orthodontics Team

Wade Orthodontics to close for routine appointments until Monday, April 6 as requested by Ohio State Dental Board Advisory

A MESSAGE FROM DR. ANDREW WADE AND THE WADE ORTHODONTICS TEAM:

We at Wade Orthodontics wish all of our patient families, friends and partner dentists continued health as we work through the COVID-19 pandemic.  The health and safety of our patients remains our greatest priority.  

Over the last 24 hours Governor Mike DeWine and the Ohio State Dental Board have issued Ohio State Dental Board Advisory 2020-01 requesting Ohio dentists reschedule all elective non-emergency dental treatment to ensure we minimize the spread of the virus and conserve infection control supplies that may be needed by our local hospitals.  All routine orthodontic appointments fall under the category of elective treatment, except in those cases where patients are experiencing pain due to damaged orthodontic appliances.

We have thus made the difficult decision to close our office for routine non-urgent orthodontic appointments through Sunday, April 5, 2020.  We will continue to answer telephones during regular business hours and provide emergency orthodontic procedures by appointment only.  Emergency care will be provided using all recommended protocols issued by the CDC. 

Our office will be calling patients with appointments scheduled from March 23-April 5 to reschedule.   If you have an orthodontic emergency please call our main office number (614-878-7887) for instructions.  

The COVID-19 pandemic is a rapidly evolving situation which we will be monitoring closely and re-evaluating on a weekly basis.  We are hoping to be able to resume regular appointments again starting Monday, April 6.

Best wishes to all of our patient families for physical and emotional wellness throughout this difficult time, and know that your friends at Wade Orthodontics are here to help in any way we can.

Dr. Andrew Wade and the Wade Orthodontics Team

 

Welcome to Sm:)eBytes...the Wade Orthodontics blog

Dear patients and friends of Wade Orthodontics, 

Welcome to our blog!  This space will be used to post short articles, answer questions and provide other information relevant for our orthodontic patients and their families.  Blog posts will also be linked to our website and Facebook/Instagram pages.  Enjoy!  Dr. Wade and Team